-
Field Service Lightning: Upgrade your service team with IoT Insights
Field Service Lightning | Upgrade Service Team and provide a proactive service with IoT Associating the concept of Field Service with that of the Internet of Things accompanies our imagination... -
Field Service Lightning Accelerator: improve your technical assistance
Save time in defining the design steps using a consolidated approach. Discover Atlantic Technologies’ offer for the implementation of Salesforce Service Cloud and Field Service Lightning. Bring your customer service... -
Service Cloud Einstein: Automate Customer Service with AI
Service Cloud Einstein | Automate customer service with Artificial Intelligence Customer Service best practices are rapidly evolving. In fact, Customer Care integrates more and more innovative tools and applications of... -
Improve experience and profitability for post-sales services
Quantify investment into customer success benefits by adopting an After-Sales-Service solution. This will enhance customer experience and put your service team onto a platform that saves time and money for... -
4 ways to boost your Customer Service with Generative Artificial Intelligence
Generative artificial intelligence is one of the hottest topics of the moment, its application in the customer service in particular. Indeed more and more companies are exploring the opportunities provided... -
“Smart Working: Creating Business Continuity with Cloud Computing”
There comes a time, where every business decision-maker has to think outside the box - to see opportunities where others see challenges. Remote working is nothing new - before Covid-19,... -
The Manufacturing Industry: IoT, AI and Analytics are among the most highly appreciated technologies
The future of the Manufacturing industry is increasingly digital and innovative. This is the latest to emerge from sector trends, which highlight a growing interest among manufacturing companies in technologies... -
Servitisation and Manufacturing: a new approach for CRM
The last two years have prompted many companies in the manufacturing sector to expand their product lines to include services for their customers. This is a major cultural transformation that... -
Digital Manufacturing: Four companies share their digital transformation stories with us.
Challenges in the manufacturing industry, innovative strategies and acceleration in the digital manufacturing field. We discussed all of this with four multinational companies in the industry: Bucci Industries, Cerve, Fabbri... -
Manufacturing Stories 2024: 3 companies told us their stories of innovation
The second edition of Manufacturing Stories, Atlantic Technologies manufacturing world focus event, has just come to a close. It was an incredible day, rich in food for thought and innovative...