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Quantify investment into customer success benefits by adopting an After-Sales-Service solution to enhance customer experience and put your service team onto a platform that saves time and money for you and your customers.  Seamlessly and Effortlessly.

 

End-to-end customer experience as the competitive differentiation

Service Managers and their teams strive to provide their customers with the best service.

Atlantic’s team of experts understands the best processes and technologies to provide a superior customer experience. By implementing Salesforce Service Cloud and Field Service Lightning, our team helps to provide companies with the best tools to ensure their teams are efficient with field service, can serve customers better, give real-time response, improve self-service, and cut down the overall service process time.

By automating routine tasks, leveraging BI and AI predictive tools (Einstein Artificial Intelligence), and removing red-tape, customer service employees get more time back in their day to focus on tasks with the highest impact and your customers gain a pro-active and seamless experience. 

Explore the Technologies

In numbers

  • 15+ years

    Of Customer Service Experience

  • 20+

    Dedicated Service Projects

  • 10

    Field Service Projects

Let Atlantic Technologies show you how to maximise the entire customer service process and turn post sales service into more sales and happy customers. Create customer loyalty and experience, all through Salesforce

A world-class end-to-end customer experience includes real-time harmonization between your service, sales, and marketing teams.

At Atlantic, we have more than 15 years of experience working with companies to improve and enhance their service departments. We guide you to leverage what’s working best and help your service teams focus on their most significant goal: making your customers happy. Whether you’re in the manufacturing or health care industry, providing top service for your customers is the ultimate goal. We leverage our deep industry experience and in-depth knowledge of Salesforce and apply them to develop solutions and solve problems so that you can run your business more efficiently.  

Our certified consultants have developed accelerators to enhance Salesforce’s out-of-the-box functionalities, and we offer our experience in IoT for real-time data from connected devices to your machinery. 

We’ve added full digital automation to the entire Customer Service equation. We help companies integrate new technologies that, in turn, promote customer loyalty while maintaining a positive balance between the value offered and the business effort required. What does this all mean?  That you can spend more time with your customers and give them the best experience.

“Atlantic Technologies has realized the first and largest Field Service Lightning project in Italy, with significant improvements to its after sales network for BIESSE Group. The Field Service solution activated in just 7 months, was the most successful project of the last 10 years.“

Stefano Calestani
Service Innovation Director at BIESSE Group

Case studies

Biesse

Salesforce and Atlantic’s in-depth knowledge in manufacturing, put Biesse on a winning digital transformation path.

Read case study

Start your journey today.

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