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Field Service Lightning | Upgrade Service Team and provide a proactive service with IoT Associating the concept of Field Service with that of the Internet of Things accompanies our imagination...

Service Cloud Einstein | Automate customer service with Artificial Intelligence Customer Service best practices are rapidly evolving. In fact, Customer Care integrates more and more innovative tools and applications of...

Do you trust your data? How to become a data driven company Are you a Data Driven company? If your answer is yes, then congratulations because this means you’re able...

Key Insights Cloud-based Customer Relationship Management is no longer an opportunity, it is a necessity. We expect to see increased adoption of emerging technologies in the contact centre. These technologies...

Smart Working, How to ensure Business Continuity with the Cloud Not only Italy, but the whole world is now dealing with Covid-19. It has become a must for most companies...

Last week, we looked at the history of women in tech, the current gender gap that exists in our industry, and the efforts that the Salesforce ecosystem is making to...

Evolving the Marketing Strategy for B2B & B2C. New Roles for the Marketer Until just a few months ago, the process of marketing strategies and digitalization had to respond to...

We are Atlantic. We are the people that can. We believe it’s people that make businesses tick. We weave technology and human insight to optimise global operations and get our...

We know how precious your time is. So, we are here to not waste it! We’ve created a diverse and engaging program of events, webinars, demonstrations, and blogs that touch...

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