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International leader in machinery technology for processing wood, glass, stone, composite, and metals. With Salesforce CRM, Biesse has enhanced its internal operations, communication and service departments worldwide through digital transformation.

 

The Project 

Biesse is a global manufacturing machinery company with 8 production plants, 39 offices, over 4,200 employees and 300 international resellers. Their “One Company” model and willingness to innovate and create a digital transformation process, led them to find a partner like Atlantic Technologies who is constantly looking toward the future and cutting edge technology as the pillars to having an evolving Salesforce CRM ecosystem. The goal to bring all internal and external processes and communication together through digital transformation has been the cornerstone of the partnership. 

The Outcome

With over 20 years of Salesforce CRM experience and over 15 years exclusive to Salesforce CRM, Atlantic Technologies’ Consultants created a Salesforce solution able to integrate the previous fragmented data collection from Biesse’s international sales departments into a high-quality data system. Its strength was the accessibility and the possibility to gather updated data in real time, simultaneously, from over 300 users worldwide. Watch the video: Biesse | Salesforce Sales e Service Cloud with Atlantic Technologies

Field Service Lightning was another solution that enhanced value to its service department and thousands of clients around the world. The application of Salesforce for the manufacturing industry and Sales Cloud created a ground-breaking digital transformation, improved operations, speeded up processes and took their customer satisfaction to a whole new level.

 

Explore the Technologies:

“For Biesse, the Service Cloud & Field Service implementation with Atlantic was our most successful project in the past 10 years.”

Giovanni Bellucci
CIO | Biesse Group

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